First, if you experience popping, where you pick up the cartridge, go to take a hit and it pops, do not draw harder the next time this happens.This can clog the cartridge in which case you need to clean that oil out of the mouthpiece with a toothpick or something similar. This is where the oil actually comes up out the mouthpieces like a straw. If you draw the pen too hard it will lead to what’s called the “Straw Affect”. It’s a good general practice to store your cartridge upright as much as possible to keep the apertures covered with oil. Also, consider how long it has been sitting in the cartridge and at what angles. This can cause it to get too runny and flood the center post. Other factors that cause clogging include the viscosity, or thickness of the oil, the temperatures your hardware is exposed to both environmentally but also from your battery if you are heating the oil up too much. 1g or 2g cartridges will be more likely to have this happen than a. Some common ones include the amount of oil in the hardware. If your cartridge is clogging, this can be caused by several variables. This technique will not work if there is only a small amount of oil left. If there is a significant amount of oil in the pen you can try warming the tank and once warm turn it on a 45° angle to allow the oil to flow out of the device. There are some ways to try and salvage the oil. You can also email us and send us the name and location of the store where you purchased the product and attach an image of the product label with the batch number so that we can investigate and arrange a replacement if needed. If you return your vape, you should be able to purchase a new one at a discount. Most dispensaries will allow you to return the vape but their policy for how many days after purchase may differ. Second, contact the store where you purchased the vape and let them know about the issue. First, make sure you have your receipt for the purchase of your vape. If your vape pen is not work ing, simply return it to your dispensary for replacement. If you have started using your vape and you have oil left but the pen stops working there are a few reasons this could happen including oil viscosity, storage parameters and length of storage time, too much static which degrades the battery, size of puffs, and, in some cases manufacturer defects. Simply attach the vape battery to the compatible adaptor and plug it in to an electrical source to re-charge. Our 500mg All-in-one disposable vape does come with a re-chargeable battery. Our 350mg disposable pens do not have a recharge feature in them so once they are done they are unusable. A blinking disposable means that your battery in the unit has died.
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